Refund Policy for Alia Tabarrukat:
At Alia Tabarrukat, we strive to ensure the utmost satisfaction of our customers. If you receive a defective or broken item, we are here to assist you with a refund. Please adhere to the following guidelines to initiate the refund process:
- Defective or Broken Items Only: We accept refund requests only for items that are defective or broken upon receipt. Items that are damaged due to mishandling or misuse by the customer are not eligible for a refund.
- Parcel Opening Video Required: To process your refund request, we require a video recording of the parcel opening, clearly showing the condition of the item(s) upon arrival. This video serves as evidence of the item’s condition and is essential for us to validate your refund claim.
- Initiate Refund Process: If you receive a defective or broken item, please contact our customer support team within [3] days of receiving the parcel. Provide your order details along with the parcel opening video for our review.
- Evaluation and Approval: Upon receiving your refund request and verifying the parcel opening video, our team will evaluate the condition of the item(s). If the item(s) are deemed defective or broken, we will approve your refund request.
- Refund Process: Once your refund request is approved, we will initiate the refund process. The refund will be processed to the original payment method used for the purchase. Please allow [7] days for the refund to reflect in your account.
- Return of Item(s): In some cases, we may request the return of the defective or broken item(s). If a return is required, we will provide you with detailed instructions on how to proceed. Return shipping costs will be on us.
- Exclusions: Please note that refunds are not applicable for items that have been damaged due to customer negligence, improper use, or unauthorized modifications.
- Contact Us: If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team. We are here to assist you throughout the process.
Thank you for choosing Alia Tabarrukat. We value your trust and look forward to serving you with the highest quality..